ChinaConnect247 FAQs

A managed Supplier Decision Report costs approximately $100 to $500 and is normally required as the first stage of a new managed sourcing engagement unless we confirm that sufficient current evidence already exists. Pre-payment reviews typically range from $250 to $1,000; RFQ and sample planning from $300 to $1,500; factory-visit coordination starts at $300, with typical visit packages of $400 to $800; inspections generally range from $400 to $1,500 per visit; and larger managed programmes range from $1,500 to $50,000. All prices are indicative USD ranges. The written quotation states what is included, which third-party charges are separate, the payment schedule, and any taxes, travel, freight, testing, legal, official, or product costs that are excluded.

No. A report organizes public evidence, identifies consistencies and conflicts, and highlights questions that still require verification. It cannot guarantee future conduct, product quality, delivery, solvency, regulatory acceptance, or the safety of a payment. Buyers should combine research with contracts, samples, appropriate inspections, payment controls, and qualified advice.

We can investigate the available evidence, ask for the legal company and production-site details, compare claims across records, and arrange further verification where available. We report the conclusion supported by the evidence and clearly mark uncertainty. A booth, website, business licence, or factory visit alone does not prove that a company manufactures every product it sells.

We can compare the names, model references, issuing body, dates, product descriptions, standards, and destination-market context shown in the available documents. This is a consistency check, not authentication or regulatory approval. A qualified laboratory, certification body, regulator, or specialist may still need to verify validity and applicability.

We preserve the conflict instead of filling the gap with an assumption. Reports distinguish supported claims, supplier statements, public evidence, observations, inconsistencies, and unresolved questions. We may request additional documents, recommend a call or site visit, or advise that the buyer should not proceed until a material issue is resolved.

We can search product images, model numbers, Chinese and international marketplaces, repeated listings, company records, addresses, factory media, tooling claims, and production evidence to identify likely manufacturers. We cannot guarantee that there is one original manufacturer: common ODM products may share shells, moulds, components, or assembly sources, and an intermediary may refuse to disclose its factory. We state the strongest supported conclusion and what remains unconfirmed.

No. A successful sample shows that one acceptable item was supplied. It does not prove that the bulk order will use the same materials, components, workmanship, packaging, factory, or production controls. For a meaningful order, the approved sample should be connected to written specifications, change restrictions, production evidence, inspection criteria, and appropriate payment milestones.

Treat the first meaningful order as a controlled pilot, not proof of long-term reliability. Define the exact product, approved sample, quantity, packaging, labels, components, defect criteria, Incoterm, dates, evidence, change restrictions, and inspection or acceptance points in writing. Scale only after reviewing actual production quality, communication, delivery performance, corrective action, and full landed cost. ChinaConnect247 can coordinate the plan; the buyer approves the order and payment exposure.

We can help define the purpose and scope, collect supplier and factory details, and coordinate a suitable visit or inspection provider where available. The provider, location, timing, price, inspection criteria, deliverables, and responsibility boundaries must be approved separately. A visit is not a substitute for inspecting the actual production order before shipment.

The approved scope may include inspection at the ready-goods location, inspector-selected random cartons, quantity and carton count, model and specifications, appearance, basic function, materials or components where testable, labels, packaging, accessories, carton markings, defects, and comparison with the purchase specification and approved sample. Product-specific tests and acceptance limits must be agreed before the visit. An inspection samples evidence at a point in time and does not guarantee every unit.

We can coordinate packaging requirements and suitable independent logistics or fulfilment providers, subject to product, volume, origin, destination, marketplace, and provider eligibility. Work may cover boxes, inserts, manuals, labels, barcodes, preparation, freight comparisons, receiving, storage, fulfilment, and returns planning. No shipping speed, customs outcome, warehouse acceptance, or delivery date is guaranteed unless the responsible provider expressly includes it in its approved service terms.

No. ChinaConnect247 is not a bank, escrow service, payment processor, insurer, or guarantor. We can help compare the contracting company, invoice issuer, and payment beneficiary, and flag unexplained changes. Buyers remain responsible for choosing an appropriate payment method, independently confirming bank details, and obtaining legal or financial advice where needed.

No. We can help organize requirements, compare quotations, clarify responsibilities, collect documents, and coordinate suitable independent providers. The appointed importer, broker, forwarder, carrier, insurer, or warehouse remains responsible for its own regulated and operational services under a separate scope.

No. Platform verification and Trade Assurance may reduce particular risks, but they do not guarantee quality, delivery, customs clearance, or recovery in every dispute. Any protection depends on the specific order's eligibility, written terms, evidence, deadlines, communications, and required platform payment process. Keep material specifications, packaging, inspection criteria, delivery terms, and remedies inside the applicable order contract.

Depending on the scope and available evidence, we can compare the Chinese legal name, registration status, registered address, business scope, supplier and marketplace identity, invoice issuer, payment beneficiary, product capability, certificates, quotation, and contact details. We flag mismatches and unexplained changes. This is decision support, not payment protection, and the buyer must independently confirm bank details through a trusted channel before every transfer.

Confirm the named destination and delivery point, Incoterm version, freight mode, duties, import VAT or tax, customs clearance, importer responsibility, product restrictions, documentation, insurance, destination charges, exclusions, and what happens if customs or a carrier requests more money. DDP wording alone does not prove that every charge or legal responsibility is covered. A licensed customs or tax specialist should confirm destination-country obligations where required.

These are not standard platform functions. ChinaConnect247 can support product, competitor, review, packaging, and launch-readiness research. Listing creation, account management, Brand Registry, compliance submissions, advertising, PPC, appeals, and customer-service operations may be coordinated with a suitable marketplace specialist under a separately approved scope.

We can compare the brand, model, manufacturer, product identity, test report, laboratory, certificate, packaging, label, manual, and listing information and identify apparent mismatches. We can also coordinate a marketplace, laboratory, or compliance specialist where needed. This does not authenticate documents, establish product safety, guarantee that a laboratory is accepted, or guarantee marketplace approval.

No. ChinaConnect247 can collect documents, organize questions, identify apparent gaps, and coordinate appropriately qualified specialists. Final legal, intellectual-property, regulatory, laboratory, and certification conclusions must come from professionals qualified for the relevant product and jurisdiction.

Providers are considered according to service scope, location, product experience, qualifications where relevant, evidence standards, availability, and commercial fit. Before paid third-party work begins, the buyer receives the provider identity, scope, expected deliverables, known charges, payment route, and responsibility boundaries. Provider work may be paid directly or included in an agreed managed-service quotation; the arrangement is confirmed before approval.

ChinaConnect247 does not accept undisclosed supplier payments in exchange for an independent research ranking or recommendation. If a supplier, service provider, or referral partner has a commercial relationship with ChinaConnect247 that is relevant to a recommendation, we disclose that relationship to the buyer. Buyers may request the applicable service and coordination fee structure in writing before proceeding.

Where the information is provided and may lawfully be shared, we preserve the supplier or factory identity and the original quotation or evidence rather than silently replacing it with an unsupported summary. We tell the buyer when a factory identity cannot be confirmed, when an intermediary does not disclose it, or when a quotation comes from a trader or service provider rather than directly from a factory.

ChinaConnect247 can propose an inspector based on location, product, scope, credentials, evidence requirements, availability, and price. The buyer receives the inspector or inspection-company identity, attendance plan, scope, price, deliverables, and any relevant commercial relationship before approval. Whether the buyer pays the provider directly or through a managed ChinaConnect247 quotation is stated in writing. A supplier-arranged check is not automatically treated as independent.

Ask for the contracting identity, written scope, named contact, deliverables, assumptions, price, payment recipient, responsibility boundaries, and cancellation terms. For an independent provider, also request relevant licences, accreditation, insurance, sample reports, or references where appropriate and available. Confirm payment instructions through a trusted channel. ChinaConnect247 will identify whether the provider contracts directly with the buyer or works inside a managed quotation.

The written quotation or provider agreement controls timing, cancellation, rescheduling, rework, refunds, complaints, and liability. ChinaConnect247 coordinates communication, records the evidence, and follows up on an approved service, but it does not silently assume the legal or professional liability of an independent provider. Buyers should not assume that a booking fee, travel cost, laboratory charge, or completed visit is automatically refundable.

Send the supplier name and any business card, website, product link, catalogue, quotation, model number, booth details, photographs, or messages you already have. We also need the product you are considering, intended destination market, expected order quantity, target customer, branding requirements, and the decision you are trying to make. More precise inputs normally produce more useful research.

There is no universal timeline. Research depth depends on the company and available evidence. Visits depend on location and provider availability. Samples depend on customization and production. Inspections depend on order readiness, scope, and site access. We provide an estimate after reviewing the request, but do not guarantee a fixed completion time unless it is explicitly included in an agreed scope.

No. Research, coordination, inspections, samples, and reports reduce uncertainty but cannot eliminate commercial risk or guarantee supplier performance, product quality, delivery dates, customs clearance, regulatory acceptance, marketplace approval, rankings, demand, margin, or sales. Final purchasing and investment decisions remain with the buyer.

Private My Fair records require authentication and are filtered to the signed-in owner. Original evidence and structured records are retained so decisions remain traceable. When information must be shared with an approved external provider, we limit it to what is needed for that task. No online system can promise absolute security; the Privacy notice explains collection, use, sharing, retention, and available account-data controls.